FAQs

Frequently Asked Questions OnlineCare AI

OnlineCare AI is your health assistant. It gives health info, helps with symptoms, and offers mental wellness support. It suggests possible causes, over-the-counter remedies, and prevention tips. It does not replace a doctor's advice, diagnosis, or treatment.
Refunds are processed through Apple App Store or Google Play Store. Visit their refund request pages or contact our support team at [email protected] for assistance.
No. OnlineCare AI gives educational information only. It may suggest possible conditions based on your symptoms, but it cannot diagnose. For a proper diagnosis, you should consult a healthcare professional.
No. OnlineCare AI does not give prescriptions or medical treatments. It may suggest over-the-counter (OTC) medicines and basic care plans for learning purposes. But you must see a doctor for prescription medicines and medical procedures.
Yes, your data is safe. OnlineCare AI does not collect or store any personal health information. The only user details we collect first name, last name, email, and phone number are securely stored on our HIPAA-compliant servers and are never shared with any third party without your explicit consent.
We use trusted medical sources for health guidance and wellness tips. This info is for learning only. It may not cover every situation. Always check with your doctor.
No. OnlineCare AI is a tool to help you learn about health. It should not replace a doctor. If you have serious or urgent health concerns, please visit a hospital or call a doctor immediately.
OnlineCare AI works in over 50+ languages. You can talk to the AI in your preferred language. We are always adding more languages to help more people.
No. OnlineCare AI is not designed for emergency medical situations. In case of a medical emergency, please contact local emergency services or visit the nearest hospital immediately.
Currently, OnlineCare AI does not directly schedule telemedicine appointments. However, we are working towards integrating telemedicine support in future updates.
Yes, OnlineCare AI is currently completely free to use. However, in the future, certain features may require a subscription.
OnlineCare AI follows strict data privacy laws. The app is for informational and educational purposes only, so it does not break medical practice laws. Users must agree to our Terms of Use and Privacy Policy before using the service.
Yes. You can delete your data by contacting us through 'Contact Support' in the app or on our site. We follow data protection rules.
Yes. OnlineCare AI serves as a supplementary learning tool for students studying medicine, nursing, pharmacy, or public health. It provides quick access to general health information, symptom patterns, and wellness education which can enhance academic understanding.

Legal Disclaimer

OnlineCare AI is not a licensed healthcare provider. It gives health info and emotional support only. It does not create a doctor-patient relationship and does not share your personal info. It is not a medical device. Do not use it for emergencies, diagnosis, or treatment. Always see a doctor for health concerns.